Fantastic turnout for CAB 80th birthday

by | 12 December 2019 | Citizens Advice, Retford, Worksop

National Citizens Advice celebrated reaching the grand age of 80 years in 2019! Citizens Advice Bassetlaw joined in to mark this outstanding achievement at their Annual General Meeting held at the Town Hall, Worksop. The event was well supported with attendance from many local agencies, a best ‘80th Birthday Cake’ competition and long term service awards for their wonderful volunteers, one of whom has been with them for over 25 years! Other volunteers were given awards for their support to Citizens Advice Bassetlaw for over five, 10, 15 and 20 years. Many positive comments followed the event, including: “I genuinely felt proud to be involved.”

On behalf of Citizens Advice Bassetlaw, Karen Whitlam (CEO) gave special thanks to Roger Smith who, after eight years as the organisation’s chair of trustees, stepped down to pass the realm to the new chair. She said: “The role of a chair is paramount to a charity such as this. Roger has shown outstanding dedication, enthusiasm, commitment, support and leadership in the development of our service, and we are extremely grateful for the expertise he has brought to Citizens Advice Bassetlaw.”

The newly appointed chair, Arthur Deakin, has worked closely with Roger and is showing great leadership with his innovative plans and support.

The cake competition was won by one of the charity’s new volunteers, Sarah Hall. She said: “The design represents the scary things in all our lives that can turn into happier bright lives, after seeking help from Citizens Advice Bassetlaw.”
The event was a great opportunity to demonstrate the impact the charity’s service has on local people. A presentation included videos and examples of the work done by three of their specialist teams (Money Advice, Welfare Rights/Macmillan and Digital — phone/webchat). A ‘case study’ was presented by each team. The expert knowledge from the general advice service and specialist teams within the service reaches out to support our local community.

Positive feedback following the event showed that it was enjoyed by all and provided a greater understanding of the many different types of problems Citizens Advice Bassetlaw are presented with and how they work with their clients to find a solution. A client in the video described their support as: “They didn’t hold my hand, they strengthened my grip.”
Citizens Advice nationally has supported clients for the last 80 years, and for over 45 years since our charity opened in Bassetlaw. Our local community very much still needs our support and we will continue to maintain and develop our service to meet the changing needs of our clients.

If you need help or wish to support our organisation by becoming a volunteer or wish to make a donation to this local service — please visit our offices in Worksop or Retford or visit our website
If you would like to apply to volunteer with Citizens Advice Bassetlaw, please email Judy Maher at
Their drop in service is available at:

  • The Worksop office
    The Annexe, Queens Building,
    Potter Street, Worksop
    (next to the Savoy Cinema)
    Monday and Wednesday,
    9.30am to 3.00pm
    Friday, 9.30am to 1.00pm
  • The Retford office
    17b The Square, Retford
    (next to the Town Hall)
    Tuesday and Thursday, 10.00am to 2.00pm

Alternatively use the telephone service, 03444 111 444 (available Monday to Friday, 10.00am to 4.00pm).