Citizens Advice Bassetlaw, is a local charity who can provide independent, confidential and free advice to local people who may need extra support with their energy bills, particularly the elderly or those on low incomes. This advice is called Energy Best Deal extra (EBDx).
Karen Whitlam, Chief Officer of Citizens Advice Bassetlaw said: “We know that people are often forced to make a choice between putting the heating on and being able to buy food. This funding will make a massive difference to people in the Bassetlaw area, giving them the information they need to help them stay warm.”
The charity can provide one-to-one advice throughout the winter. Advisers will help people find the best deal on fuel and ensure they are getting all the help they can from both energy suppliers and the government.
EBDx advice appointments will be carried out by qualified advisers in local Citizens Advice offices, at outreach locations, during home visits or by telephone.
EBDx advice appointments will cover a range of areas, including:
- Understanding tariffs and switching tariffs
- Information about energy efficiency measures and grants
- Benefit entitlement checks for eligibility and applications for Warm Home Discount (WHD), rebates available from energy suppliers and the Priority Services Register
- Help to understand billing, meter readings and payment methods
- Advice on dealing with fuel debt, including accessing financial support to pay off fuel debts through charitable grants, and ongoing payment plans.
Citizens Advice has been delivering tailored one-to-one energy advice through the Energy Best Deal extra (EDBx) programme since 2012. If you would like a free appointment with one of our energy advisers, please call 01909 535525. They will provide you with options to help you save money; you then are free to choose which works best for you.
For free, confidential, impartial and independent information and advice, contact Citizens Advice Bassetlaw by:
- Telephone — 03444 111 444 (available Monday to Friday, 10.00am to 4.00pm).
- Debt Telephone Number — leave your name and number on the answerphone 07808 770288
- Webchat — www.citizensadvice.org.uk (available Monday to Friday, 10.00am to 4.00pm)
Drop-in sessions
The Annexe, Queens Building,, Worksop, Nottinghamshire, S80 2AH
- Monday — 9.30am to 3.00pm
- Wednesday — 9.30am to 3.00pm
- Friday — 9.30am to 1.00pm
Or at the Retford office at 17b The Square, Retford, it is available:
- Tuesday — 10.00am to 2.00pm
- Thursday — 10.00am to 2.00pm