Patients who fail to attend appointments continues to be a major problem nationally. In England, 4.5 million patients have already missed appointments this year at a cost of £130 million. Lincolnshire West Clinical Commissioning Group reported that 14,000 appointments were missed in the first four months of this year at an estimated cost of £423,000 — enough to pay 18 full time nurses! This means than in our area we have one patient in every 23 failing to turn up for their appointment and one in every 19 appointments were missed in the Bassetlaw area.
Caskgate Street Surgery operates a text reminder system to remind patients of their appointment, yet we still have this huge problem.
NHS England is continuing to encourage patients to cancel appointments in good time, stating: “We urge everyone to let their practice know in good time if they are going to miss their appointment or they no longer need it, so that GPs and nurses can treat those in greater need.”
Please help to reduce the unnecessary cost of missed appointments.