Citizens Advice launched a new service in April called ‘Help to Claim’ for those who need help to apply for Universal Credit in the West Lindsey area. People are able to get support from the charity as they submit their Universal Credit application to get their first full payment.
Help will be tailored to the individual and available, face-to-face, over the phone on 0800 144 8444 and online through webchat and advice content www.citizensadvice.org.uk/helptoclaim. This may include assistance with the online application form or help with providing evidence like childcare costs.
A recent survey by the charity found more than a third of people Citizens Advice has helped struggled to provide the evidence needed to complete their Universal Credit claim.
Universal Credit is a new benefit that combines six benefits into one, including Jobseekers Allowance and Working Tax Credits. It is now fully rolled out across the UK. When fully implemented, around seven million people in England and Wales will be receiving Universal Credit.
Jenny Barnett, Chief Officer of Citizens Advice Lindsey, said: “We offer free, independent, impartial and confidential advice to people in the community every day and have developed an expertise in dealing with Universal Credit. We’ve seen first-hand what can happen when people struggle to make a claim and their payments are delayed.
“We encourage anyone who needs help with their application to get in touch with us either in-person, over the phone 0800 144 8444 or over webchat www.citizensadvice.org.uk/helptoclaim.”
Citizens Advice Lindsey
Guildhall, Marshall’s Yard
Drop-in is available:
Monday 9.30am – 1.30pm and Wednesday 10.00am – 2.00pm
Adviceline: 03444 111 444
Monday to Friday 10.00am – 4.00pm (calls are charged at the same rate as 01 or 02 numbers)