Problems with your privately rented house or flat?

by | 12 July 2021 | Citizens Advice, Sherwood

Citizens Advice Sherwood and Newark offer some advice

Does this sound familiar? “I’ve been living in my privately rented flat for years. I generally have a good relationship with my landlord but I just can’t get them to carry out various repairs that have built up. How can I get them to act – and what exactly do they have to do?”
The law states that your landlord must provide accommodation that is safe, healthy and free from things that could cause serious harm. If you have problems such as electrical wiring that you think might be faulty, or there’s damp, or an infestation by pests, the landlord has a legal obligation to put things right. Landlords are also responsible for the maintenance of the general structure, and fittings such as boilers and radiators; basins, baths and toilets; and the drains.
The first step is to contact your landlord again, in writing. Include photographs of the problems. Keep a record of all communications and evidence relating to the disrepair.
If that doesn’t prompt any action, Citizens Advice Sherwood and Newark can help with next steps. These could include contacting your local council (who will have dedicated officers for dealing with disrepair in private rented properties) or asking for a visit by the environmental health team.
Tenants can take their landlords to court to force them to carry out repairs. However, it’s worth getting some advice and thinking carefully before embarking on this route.

Get in touch

For information and advice, contact Citizens Advice Sherwood and Newark:

  • General advice on 0800 144 88 48 or Textphone 18001 0800 144 8 444, Monday to Friday from 10.00am to 5.00pm.
  • The local office number on 01623 861769, where you may be offered a call back.
  • Chat online to an advisor at www.citizensadvice.org.uk/contact-us.
  • Email advice@sn-ca.org.uk.