Energy bills help from your local Citizens Advice

by | 3 December 2018 | Citizens Advice, Sherwood

If you have been wondering whether you could save money, or you are unhappy with your energy supplier, now is the time to do something about it. Maybe you have found yourself turning up the heating lately and you are dreading a big bill, or your energy supplier has increased your direct debit payments — Citizens Advice Sherwood and Newark could help you get a better deal.

You can decide the type of help you want from them. If you are content with your existing energy supplier or tariffs but want a better understanding of how to compare deals in future, advisers are happy to show you how to make an informed choice between the options on offer and how to avoid potential pitfalls.
In the two years Citizens Advice Sherwood and Newark has been offering energy appointments, advisers have helped people to:

  • switch to better deals and save money (in some cases hundreds of pounds a year)
  • set up affordable arrangements for arrears, or have them written off if they have been unfairly applied
  • sort out problems with energy suppliers and where unresolved take their case to the ombudsman
  • access grants they are eligible for
  • gain a better understanding of smart meters.

They have seen some alarming cases of people being made worse off by switching suppliers based on information given by doorstep or telephone sales people. They can help you to assert your consumer rights.
Citizens Advice Sherwood and Newark is a local advice charity and part of the national Citizens Advice network. The service is independent, impartial, confidential and free — and advisers won’t push you to do anything you don’t want to do.

To arrange an energy appointment, give them a call on 01623 861769 or ask for a referral at one of their drop-in advice sessions. Appointments are held at the Citizens Advice offices in Ollerton or Castle House, Newark. If you find it difficult to get in to see us when we are open, we may be able to find other ways to help, so get in touch for more information.

Drop in advice sessions are from 9.30am until 2.30pm. They are held on Mondays and Wednesdays at 5 Forest Court, Ollerton, NG22 9PL, and on Tuesdays and Thursdays at Castle House, Newark, NG24 1BY.