Energy bills advice from Citizens Advice

by | 1 February 2018 | Citizens Advice, Sherwood

If you have been wondering whether you could save money, or you are unhappy with your energy supplier, now is the time to do something about it. Maybe you have found yourself turning up the heating lately and you are dreading a big bill, or your energy supplier has increased your direct debit payments — Citizens Advice Sherwood and Newark could help you get a better deal. In the two years we have been offering energy appointments, we have helped people to:

  • Switch to better deals and save money (in some cases hundreds of pounds a year)
  • Set up affordable arrangements for arrears, or have them written off if they have been unfairly applied
  • Sort out problems with energy suppliers and where unresolved take their case to the ombudsman
  • Gain a better understanding of smart meters

We have seen some alarming cases of people being made worse off by switching suppliers based on information given by doorstep or telephone sales people.

It is important to remember that if you are offered a smart meter by someone who is not your existing energy supplier, they will be switching your account over to them and that may not be the best decision for you. We can help you to assert your consumer rights.

Citizens Advice Sherwood and Newark is a local advice charity and part of the national Citizens Advice network. Our service is independent, impartial, confidential and free — and we won’t push you to do anything you don’t want to do.
To arrange an energy appointment, give us a call on 01623 861769. Appointments are held at our offices in Ollerton. If you find it difficult to get in to see us when we are open, we may be able to find other ways to help.

Citizens Advice Sherwood & Newark
5 Forest Court,
New Ollerton NG22 9PL
Drop-in sessions:
Monday, Wednesday and Friday
9.30am to 2.30pm
Adviceline: 0844 411 1444