Citizens Advice Sherwood & Newark helps people struggling to apply for Universal Credit during lockdown

by | 26 July 2020 | Citizens Advice, Sherwood

Citizens Advice Sherwood and Newark is continuing to provide its Help to Claim service for those who need to apply for Universal Credit. People across the district will be able to get support from the charity in the early stages of their Universal Credit claim, from the application through to the first payment.

Advisors are delivering confidential support from their own homes via the phone and through webchat.
People can access support by calling 0800 144 8 444 and online through webchat and advice on its website, This may include assistance with the online application form or help with providing evidence for a claim.

Recent research from Citizens Advice shows one fifth (20%) of UK adults say they have applied or expect to apply for benefits as a result of the coronavirus outbreak.

The local charity has already helped 772 people with Universal Credit since April 2019. Nationally, over a quarter of a million people have been supported through the Help to Claim service.

Jackie Insley, Chief Officer of Citizens Advice Sherwood and Newark, said: “We know many households in our district are struggling to make ends meet as a result of the current crisis. People are having to turn to the welfare system who’ve never used it before. It’s more important than ever that they are supported, so we’ve rapidly changed our ways of working to deliver our Help to Claim service remotely. We offer free, independent, impartial and confidential advice to people from our community every day.”
There are a number of ways people can continue to get advice during lockdown:

  • General advice will be given via the ‘Advice Line’ by calling 03444 111 444. This is open Monday to Friday, from 10.00am to 4.00pm.
  • People can chat online to an advisor by at
  • Advice on consumer issues (eg issues related to products or services you’ve purchased) is available via the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor.