Citizens Advice Sherwood and Newark is warning people about getting stuck with subscriptions, after new research reveals people are wasting hundreds of pounds on them when they’re no longer wanted.
Analysis of 500 cases reported to the Citizens Advice consumer service between June and August 2017 finds people lost an average of £160 from subscriptions they wanted to cancel, but weren’t able to.
Citizens Advice Sherwood and Newark is now sharing tips on how to avoid getting tied into a subscription and campaigning to help people understand their consumer rights
The analysis from national Citizens Advice reveals that companies can make it hard to cancel a subscription with nine in 10 people prevented from doing so after initially asking. Common reasons for turning down a cancellation include being told to use a specific method, like the phone, or to give more than a month’s notice.
People also reported not being made aware they had signed up for a subscription in the first place, or that their contract would continue on an auto renewal basis.
With subscriptions now being offered across a range of goods and services, from beauty products to TV streaming, Citizens Advice Sherwood and Newark is urging people to check the small print before they sign up to one.
Under the Consumer Rights Act 2015, businesses can’t enforce terms on consumers that are unfair.
Need to know tips about subscriptions
- Check what your cancellation rights are
- Remember you’ve got a cooling off period if you buy online
- Follow the cancellation policy
- Challenge unfair T&Cs
Anyone requiring advice or support can get help online at www.citizensadvice.org.uk or from Citizens Advice Sherwood and Newark Open Door Advice Sessions held at:
- New Ollerton – 5 Forest Court, NG22 9PL – Monday and Wednesday: 9.30am – 2.30pm
- Advice Line: 0344-411-1444 (Monday to Friday 10.00am to 4.00pm)
- Or Call Citizens Advice Consumer Helpline on: 03454 04 05 06.