Jackie Insley, Chief Executive of Citizens Advice Sherwood and Newark, said: “Parcel delivery has been a lockdown lifeline for so many of us this year. It’s helped us turn our homes into makeshift offices; send gifts to those we love and miss; and get hold of essentials and the occasional luxury. As we all turn to shopping online more, it’s important people feel confident that they can shop safely and securely from home.”
Get clued up on your rights if something goes wrong with a parcel delivery.
- Check delivery policies
- If you’re out of the house during delivery consider asking a neighbour or friend if it can be delivered to their address. But beware, if you do provide details of a safe space or nominated neighbour and something goes wrong it’s not the seller or courier’s responsibility.
- Online trader or online marketplace?
- Review traders
- Who to deal with when a parcel goes missing – your purchase and contract is with the seller. If your parcel goes missing you should speak to the trader to deal with the problem, not the courier company.
You can contact Citizens Advice Sherwood and Newark for information and advice:
- General advice on 0800 144 88 48 or Textphone 18001 0800 144 8 444, Monday to Friday from 10.00am to 4.00pm.
- The local office number on 01623 861769, where you may be offered a call back.
- Chat online to an advisor at www.citizensadvice.org.uk/contact-us.
- Email firstname.lastname@example.org.
- Get help with debt and money advice on 01623 869081.
- Consumer helpline on 0808 223 1133 or Textphone 18001 0808 223 1133.
- Universal Credit Help to Claim line on 0800 1448444 or Textphone 18001 0800 144 8 444.