Advice on nuisance calling

by | 11 May 2024 | Citizens Advice, Sherwood

Cold calls and messages trying to sell you something you don’t need or saying you could be due compensation can be frustrating to get, and unsolicited calls can also cause confusion and worry.

You shouldn’t get nuisance calls if you didn’t give the caller your number.

If you’re getting calls about PPI or accidents

If they call without your permission, you can report them to the Information Commissioner’s Office via The Information Commissioner will investigate and can fine the company who called.

Register with the Telephone Preference Service

Register for free with the Telephone Preference Service (TPS) via and they’ll add you to their list of numbers that don’t want to receive sales and marketing calls. It’s against the law for sales people from the UK or overseas to call numbers registered with TPS but it won’t stop automated marketing calls or calls from scammers.

Block nuisance calls

There are products to block some calls (like international calls or withheld numbers) but be careful they don’t also block calls you want. Ask your phone provider if they have a service to block some numbers, or you can install a call blocking device on your phone yourself.

If you require further assistance or advice on this issue or any other problem you can contact Sherwood and Newark Citizens Advice:

  • Newark office: Castle House, NG24 1BY – Tuesday and Thursday, 9.30am to 2.30pm
  • Ollerton office: 5 Forest Court, NG22 9PL – Monday and Wednesday. 9.30am to 2.30pm

They also have a number of outreaches throughout the local area which may be closer to home – for dates and times check online or call them

  • Local office: 01623 861769 – you may be offered a call back
  • Adviceline: 0800 144 88 48 or Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 0800 144 8884 – Monday to Friday, 9.00am to 5.00pm