We are living in uncertain times, with increasing energy costs and a number of energy suppliers going bust. Many people are being affected by this and it can be confusing and worrying.
If you’re a customer of a failed supplier:
- Ofgem will move you to a different company,
- Your new supplier will contact you, so take a note of meter readings, keep old energy bills and make a note of your account balance,
- Wait until your new supplier is appointed before cancelling any direct debits.
Saving money on your energy bills is also important to all of us and there are things you can do to save money.
Check to see if you are eligible for any special discounts, grants or support with your energy bills and if you are on the best deal. You can use the Citizens Advice price comparison tool, energycompare.citizensadvice.org.uk, to check to make sure you’re getting the best deal. Also, see the energy guides and advice links for more information.
Save money by making your home more energy efficient, eg don’t leave appliances on standby.
If you need advice or want more information, a Citizens Advice Energy Adviser can help you.
Get in touch
For information and advice, contact Citizens Advice Sherwood and Newark:
- General advice on 0800 144 88 48 or Relay UK – if you can’t hear or speak on the phone, you can type what you want to say 18001 0800 144 8 444, Monday to Friday from 10.00am to 5.00pm.
- The local office number on 01623 861769, where you may be offered a call back.
- Chat online to an adviser at www.citizensadvice.org.uk/contact-us.
- Email advice@sn-ca.org.uk.