A new era at Bassetlaw Citizens Advice

by | 18 April 2022 | Citizens Advice, Worksop

Bassetlaw Citizens Advice have been helping those in need in our community since 1973 when they first operated from the Priory Gatehouse. Subsequently, they relocated to Central Avenue, Worksop in 1976, then to The Queen’s Buildings in 2013, additionally based in the council buildings, Market Place, Retford.

However, what has remained constant over the last 40 years has been the issues faced by our community, including the need for independent advice about personal finance, problems at work, housing, energy, welfare benefits, and consumer issues.
In February 2022, Bassetlaw Citizens Advice relocated to their new home at 100-102 Bridge Street, Worksop, where they already have an influx of people seeking and receiving help and advice.

Bassetlaw Citizens Advice is a local charity that works in partnership with many local organisations to ensure people get the right help at the right time. The service also advocates for the problems people face and raise issues to help to redress and resolve problems.

Karen Whitlam, Chief Officer at Bassetlaw Citizens Advice, said: “Please don’t hesitate to contact us. Our service is free, confidential, impartial and independent – we’re here to help. Currently, local people risk falling into severe hardship due to energy price hikes and, at the extreme, deciding to heat or eat. Our teams worked hard to advise people affected in numerous ways by the pandemic and will continue to do so with the cost of living crisis in what are pretty desperate times facing many people.”

Arthur Deakin, Chair of Trustees, said: “Bassetlaw Citizens Advice is immensely grateful to Bassetlaw District Council, at all levels, for their support in our move to Bridge Street. The high street location makes us even more accessible to Bassetlaw citizens and so helps us to support our communities even more.”

Karen added: “We have dedicated, trained and caring volunteer General Advisers who provide initial advice on a wide range of issues. Where relevant, the General Advisers refer clients to our in-house specialist teams. These teams focus on Energy advice, Macmillan support – for people affected by cancer, debt / money advice, and for individuals affected by mental health, in applying for health related benefits.”

Volunteers are very much the backbone of the service. Volunteering provides excellent opportunities to support their local community actively, meet like-minded people, gain employment opportunities, learn new skills. In addition, they value the peer translation support from our local Eastern European communities and helping Citizens Advice better understand their needs. For volunteering opportunities, see their website or call in for more details: www.bassetlawca.org.uk/volunteer.

Contact Bassetlaw Citizens Advice

  • Visit them at: 100-102 Bridge Street, Worksop S81 1HZ. Their reception is open from 9.30am to 2.30pm, Monday to Friday
  • By telephone: 01909 498894 – leave a message on their answerphone and they’ll call you back (within two working days)
  • Email advice@bassetlawca.org.uk
  • Make a referral on their website www.bassetlawca.org.uk