Knowing your rights will help you deal with anything unexpected. If you’ve got tickets to an event which goes ahead, but you change your mind or realise you’re no longer able to go, you have no legal right to a refund.
If the event is cancelled, your right to a refund will depend on how you bought the ticket. If you booked through an official seller and the organiser cancels, moves, or reschedules, you should get a refund. Contact the official seller to find out how to get a refund. If you bought your ticket from a ticket-reselling website, your refund will depend on the site’s terms and conditions.
If you bought from a private seller, unfortunately it’s unlikely you’ll be able to recover your money, even if the event is cancelled. Contact the seller to see what they can do.
Worried about the event being cancelled? It’s a good idea to look at the terms and conditions before booking. Once you’ve booked, keep checking the information to make sure you know straight away about any updates, like changes to the date or cancellations.
Be aware that scammers exploit these situations. If your event is cancelled and anyone – whether it’s a person or a company – offers to try to recover money on your behalf, be suspicious. Make sure you’re aware of the signs of a potential scam.
Contact Citizens Advice Sherwood and Newark:
- General advice via their Adviceline on 0800 144 88 48 or Relay UK (if you can’t hear or speak on the phone, you can type what you want to say) on 18001 0800 144 8884 (Monday to Friday, 9.00am to 5.00pm)
- Call the local office on 01623 861769, where you may be offered a call back
- Chat online to an adviser – www.citizensadvice.org.uk/contact-us
- Call into their Newark or Ollerton offices